We are delighted to welcome you back to the museum, and have taken the necessary measures to ensure that everyone’s visit is as safe as possible. Read on for all you need to know about your visit.
The Van Gogh Museum staff will make every effort to ensure that your visit is as safe and enjoyable as possible during the COVID-19 era.
Always follow the staff instructions. They will specifically oversee compliance with the safety guidelines.
If you have any questions about the safety guidelines, please ask our staff (while keeping a suitable distance).
Stay at home with symptoms
If you have (mild) symptoms such as shortness of breath, fever or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day free of charge. If you have symptoms and visit the museum anyway, you will be refused entry.
Where can I buy a ticket?
From 25 May, tickets are only available online.
- Arrive on time. It is unfortunately not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum as a result of the guidelines issued by the National Institute for Public Health and the Environment (RIVM).
- If you arrive later than your booked start time, we unfortunately cannot allow you to enter the museum. You are also not entitled to any reimbursement of the cost of your ticket.
I have purchased a ticket and am shortly due to visit the museum, but now have (mild) symptoms. What should I do?
If you have a cold or other symptoms, you should stay at home, in line with the RIVM guidelines. You can switch your ticket to another day free of charge. Please get in touch with us using the form further down this page.
I have a ticket through a travel agent or reseller
If you have booked your ticket through a travel agent or reseller, please contact the relevant travel agent / reseller.
I already have a ticket with a visit date after June 1
Anyone with a ticket after June 1 will get their money back and can buy a new ticket. This is necessary because the visitor conditions have changed due to corona and we can welcome fewer visitors on a daily basis.
I have a group or school ticket with a visit date after June 1
Unfortunately we cannot welcome groups at this time. Anyone with a group or school booking up to and including June 30 will receive a refund to make another booking later. We will get in touch with you by e-mail for information about the refund.
We look forward to welcoming groups again and hope to get more clarity about a start date soon. We follow the reports from the Museum Association and RIVM closely.
Have the ticket prices changed?
A ticket to the museum grants access to both the permanent collection and the temporary exhibition. The standard ticket price has not changed. The following discounts apply to students and visitors wishing to use the multimedia guide:
- A ticket with student discount costs € 10 per visitor (valid for visits until 30 September 2020, for all start times). This ticket was previously only available on Friday evenings.
- The adult price for the multimedia guide has been reduced from € 5 to € 3 per visitor (valid for visits until 30 September 2020, for all start times).
- Visitors aged under 18 can use the multimedia guide for free (valid for visits until 30 September 2020, for all start times).
Is my discount card still valid?
You can still visit the museum with a Museumkaart, Dutch CJP pass or other valid discount card. The rates and discounts still apply, but you do need to book a ticket online.
If you have an ICOM Card, Rembrandtpas or Stadspas, you also need to book a free ticket online. Without an online ticket with start time, we cannot allow you into the museum.
When is the museum open?
The museum is open daily. Check the current opening hours
Do I have to leave the museum by a certain time?
You can stay at the museum for as long as you like, within the general opening hours. You do not need to leave by a certain time.
I would like to visit the museum with a group, how can I purchase tickets? For the time being, the museum is only open to individual visitors. A maximum of five tickets can be booked or purchased at one time. Please do not visit the museum with a large group, as this will make it more difficult for our staff and other visitors to comply with the RIVM guidelines.
Scan your ticket at the entrance
You can scan your paper or digital (smartphone) ticket at the entrance. Van Gogh Museum staff will be on hand to assist you.
Wash your hands or use hand sanitiser before and after your visit to the Van Gogh Museum. There are multiple hand sanitiser points in the museum. Our staff regularly wash their hands thoroughly, and the museum is regularly cleaned.
Does the 1.5 metres distance rule apply during my visit?
The RIVM guidelines regarding keeping 1.5 metres distance from others apply throughout the museum, hence also in the galleries.
The museum building is large enough for visitors to remain a safe distance from each other.
Families and other social units should keep 1.5 metres distance from others as a single unit.
Is there a walking route through the museum?
We believe that it is important that you are able to enjoy the art in the manner to which you are accustomed. This means that you are free to move around the museum as you wish: there is no fixed walking route.
Walking directions are indicated at entrances and exits, in the stairwell and at narrower places. Markings have also been installed on the floor, to help you keep a safe distance from other visitors. Our staff will monitor whether visitors are complying with the social distancing measures, and will give instructions where necessary.
Doorknobs in the museum
You should be able to avoid touching doorknobs during your visit. There are no doors in the permanent collection. All doors in the Exhibition Wing will remain open, unless there is a wall button allowing you to open the door automatically.
The multimedia guide is still available as usual in the Van Gogh Museum. All educational material, including the multimedia guide, is thoroughly disinfected following use.
How can I use the lift?
A maximum of 2 people are allowed in the lift at one time. If you are visiting the museum with your family (or other social unit), you can only use the lift with these people.
Cloakroom: what you need to know
You can store personal belongings such as coats in the cloakroom. The cloakroom is unattended and unguarded; storing coats is at your own risk. You are permitted to keep your coat on during your visit. To help us protect the paintings, we ask that you always store wet coats in the cloakroom. Umbrellas can be stored in the umbrella stands.
Please note: It is not possible to store bags in the cloakroom.
- Bags smaller than 45×25×25 cm are permitted in the museum. Due to the risk of the artworks being damaged, bags and backpacks may only be carried on your front.
- Please do not bring large bags with you. Umbrellas and suitcases larger than 45×25×25 cm are also not permitted in the museum.
- Baby buggies are an exception, and are permitted in the museum.
Are the toilets open?
The toilets in the museum are open, and will be cleaned even more often than usual. When visiting the toilet, please follow any instructions given by our staff and keep 1.5 metres distance from other visitors. There are more than enough toilets for all visitors.
Is the museum cafe open?
The coffee bar in the entrance hall is open, but the restaurant is closed. There are signs at the coffee bar to help you keep 1.5 metres distance from other visitors. We kindly ask that you use contactless payment wherever possible.
Is the museum shop open?
The museum shops are open; a maximum of 1 visitor from your party may visit a shop at any time. Follow the signs in the shops and keep 1.5 metres distance from other visitors. We kindly ask that you use contactless payment (bank card or smartphone) wherever possible.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the below form. Our team will respond as soon as possible.
The Amsterdam Public Health Service (GGD) may ask the Van Gogh Museum to provide personal data in order to help them track coronavirus. For the sake of public health, the Van Gogh Museum will comply with any such request.
This safety measures, in addition to the terms and conditions, applies to everyone who purchases a ticket or purchased a ticket before 13 March 2020, and will visit the Van Gogh Museum from 1 June 2020 onwards. We ask our visitors to comply with the national coronavirus guidelines and to follow the recommendations made by the National Institute for Public Health and the Environment (RIVM), so that everyone has an enjoyable and safe visit. The Van Gogh Museum reserves the right to revise the safety measures should this be necessary in light of revisions to protocols and guidelines issued by the RIVM and/or the government.